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Difficult conversations : how to discuss what matters most. 10th-anniversary ed., [2nd ed.]
- フォーマット:
- 図書
- 責任表示:
- Douglas Stone, Bruce Patton, Sheila Heen
- 言語:
- 英語
- 出版情報:
- New York : Penguin Books, 2010
- 形態:
- xxxiii, 315 p. : ill. ; 20 cm
- 著者名:
- 目次情報:
-
Sort out the three conversations Stop arguing about who's right: explore each other's stories Don't assume they meant it: disentangle intent from impact Abandon blame: map the contribution system Have your feelings (or they will have you) Ground your identity: ask yourself what's at stake What's your purpose?: when to raise it and when to let go Getting started: begin from the third story Learning: listen from the inside out Expression: speak for yourself with clarity and power Problem-solving: take the lead Putting it all together Ten questions people ask about difficult conversations A road map to Difficult conversations Sort out the three conversations Stop arguing about who's right: explore each other's stories Don't assume they meant it: disentangle intent from impact Abandon blame: map the contribution system Have your feelings (or they will have you) Ground your identity: ask yourself what's at stake - 書誌ID:
- BB07568287
- ISBN:
- 9780143118442 [0143118447]
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