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Sort out the three conversations |
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Stop arguing about who's right: explore each other's stories |
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Don't assume they meant it: disentangle intent from impact |
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Abandon blame: map the contribution system |
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Have your feelings (or they will have you) |
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Ground your identity: ask yourself what's at stake |
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What's your purpose?: when to raise it and when to let go |
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Getting started: begin from the third story |
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Learning: listen from the inside out |
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Expression: speak for yourself with clarity and power |
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Problem-solving: take the lead |
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Putting it all together |
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Ten questions people ask about difficult conversations |
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A road map to Difficult conversations |
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|
Sort out the three conversations |
|
|
Stop arguing about who's right: explore each other's stories |
|
|
Don't assume they meant it: disentangle intent from impact |
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図書
