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Difficult conversations : how to discuss what matters most. 10th-anniversary ed., [2nd ed.]

フォーマット:
図書
責任表示:
Douglas Stone, Bruce Patton, Sheila Heen
言語:
英語
出版情報:
New York : Penguin Books, 2010
形態:
xxxiii, 315 p. : ill. ; 20 cm
著者名:
目次情報:
Sort out the three conversations
Stop arguing about who's right: explore each other's stories
Don't assume they meant it: disentangle intent from impact
Abandon blame: map the contribution system
Have your feelings (or they will have you)
Ground your identity: ask yourself what's at stake
What's your purpose?: when to raise it and when to let go
Getting started: begin from the third story
Learning: listen from the inside out
Expression: speak for yourself with clarity and power
Problem-solving: take the lead
Putting it all together
Ten questions people ask about difficult conversations
A road map to Difficult conversations
Sort out the three conversations
Stop arguing about who's right: explore each other's stories
Don't assume they meant it: disentangle intent from impact
Abandon blame: map the contribution system
Have your feelings (or they will have you)
Ground your identity: ask yourself what's at stake
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書誌ID:
BB07568287  CiNiibooks
ISBN:
9780143118442 [0143118447]  CiNii Books  Webcat Plus  Google Books
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